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This Service Level Agreement (SLA) describes our commitment for availability & service.
Cloud-hosted MQTT Broker (CrystalMQ) always strives hard to provide a fault-tolerant, highly available service eliminating a single point of failure. We assure that we provide a reliable service without any software or system failures.
We guarantee that server will be available minimum 99.99% of the time. If the downtime occurred longer than the guaranteed availability, customer will get a 7 days refund.
For paid subscriptions, we provide a 24/7 support to address the critical issues. And we do work on a response time of 24 hours.
The resolution will happen based on the issue / feature requested. In most cases, we will have the resolution done within 48 working hours.
In the unlikely event that CrystalMQ fails to meet the above-mentioned uptime commitment, CrystalMQ shall offer 7 days refund as compensation to the customer.
Request for an SLA credit must be done via [email protected]
We utilize Cookies to enhance your experience. Your acceptance implies our policy agreement. Your data is securely handled, and you can learn more about our commitment to data safety in our comprehensive Privacy Policy.